Home > Shipping & Returns

Shipping

In stock items are generally dispatched within 1-2 working days after order confirmation to the delivery address provided during the ordering process. A confirmation e-mail containing your tracking details will be sent out to you once the order has been dispatched. 

Shipping to the UK and EU is free of charge. International shipping will be charged at £15 as standard.

IMPORTANT:
Duties and local taxes are the responsibility of the customer. If you for any reason you refuse delivery, you will still be charged the duties and taxes and your item will be returned to SIRENA. You will still be charged for shipping costs. 
Please note that we have do not have control over these charges and cannot predict the amout. If you would like to know more about duties and taxes, please contact your local customs office for further information before placing your order.

Returns & exchanges

When requesting a return, please specify whether you would like a refund or an exchange within 14 days from the day you receive your ordered product. All products  must be being returned in their original packaging and in an unused condition. All boxes, dust bags, printed materials and all other things included in your purchase should be included within your return which are deemed part of the product. we are not obliged to accept returns that do not meet the above conditions and we may refuse a refund in such a case. 

The cost of returning is the responsibility of the customer and sending is undertaken at your own risk. Please opt for appropriate and insured means of delivery to ensure the item you wish to return reaches us in good condition. For non-received or damaged in transit items we do not take responsibility nor issue any refunds. We retain the right to reduce your refund in price to reflect any reduction in the value of the products, if this has been caused by handling them in a way which would not permit full price resale.

 

Where you have paid any duties or taxes directly to the relevant authorities on the importation of the product you wish to return, SIRENA shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.

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